Shipping Policy

Last Updated: April 12, 2026

At Shoplhub, we are committed to providing elite lifestyle tech with complete transparency. Because we operate through a global fulfillment network, we have structured this policy to ensure you are informed at every step of your order’s journey.

1. Order Processing & Handling

Every order undergoes a quality inspection before leaving our fulfillment centers.

• Handling Time: Please allow 1–3 business days for order verification and preparation.

• Communication: You will receive a Shipment Confirmation email with your tracking number the moment your order is dispatched.

• Note: Orders placed on weekends or public holidays are processed the next business day.

2. Delivery Estimates (Standard Shipping)

We utilize priority logistics lanes to maintain efficiency. Estimated delivery windows are as follows:

• United States: 7–15 business days.

• International: 10–21 business days.

• Proactive Delay Management: While we strive for accuracy, global transit times can be influenced by customs clearance, peak seasonal volume, or local carrier operations. If your tracking indicates a delay beyond 20 business days, please contact our support team to initiate an inquiry.

3. Distributed Fulfillment (Multiple Packages)

To optimize delivery speed, items in your order may be sourced from different fulfillment hubs. If your order contains multiple products, you may receive them in separate packages. Each package will have its own tracking number so you can monitor its progress independently.

4. Dispute & Loss Protection

We take full responsibility for your package until it reaches the carrier's final delivery phase:

• Tracking Inactivity: If your tracking number shows no movement for more than 7 business days, contact us at customersupport@shoplhub.com. We will launch an investigation with our logistics partners.

• Damaged Goods: If your item arrives damaged, please notify us within 48 hours of delivery. Include your order number and clear photos of the damage (both the product and the external packaging).

• Delivery Confirmation Disputes: If tracking shows "Delivered" but you have not received the package, we require that you contact your local carrier first to confirm the delivery location. If the issue remains unresolved, our team will assist you with the claims process.

5. Customs, Duties, and Taxes

Shoplhub is not responsible for any import duties, taxes, or customs fees incurred on international orders. Any such fees are the sole responsibility of the customer. US-based orders are typically processed through pre-cleared channels to minimize these occurrences.

6. Legal Ownership & Contact

This policy is governed by the laws of the State of Texas.

• Legal Owner: Pumue L. Shelby

• Support Email: customersupport@shoplhub.com

• Registered Address: 5219 Evening Sun Drive, Frisco, TX, United States