Frequently Asked Questions

Order & Payment

What payment methods do you accept? We currently accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe.

Is my payment information secure? Yes. Your security is our priority. We use SSL encryption to protect your data, and your payment details are processed directly by Stripe—we never store your credit card information on our servers.

Can I change or cancel my order? To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please email us at customersupport@shoplhub.com within 12 hours of placing your order.

Shipping & Delivery

How much does shipping cost? We are proud to offer Free Standard Shipping on all orders across our store.

Where do you ship to? We currently ship to customers in the United States and select international regions.

How long will it take to get my order? Most orders arrive within 7–15 business days. You will receive a tracking number via email as soon as your order is dispatched so you can follow its journey.

Returns & Refunds

What is your return policy? We offer a 30-day return policy. If you aren’t satisfied with your purchase, you can return it in its original, unused condition for a refund.

How do I start a return? Simply email us at customersupport@shoplhub.com with your order number, and our team will guide you through the return process.

When will I receive my refund? Once we receive and inspect your return, refunds are typically processed back to your original payment method within 7–10 business days.

Technical Support

My item arrived damaged. What should I do? We apologize for the inconvenience! Please take a photo of the damaged item and the packaging, then email it to us immediately at customersupport@shoplhub.com. We will send a replacement or issue a full refund right away.